Privacy Policy

We only collect information that is strictly necessary to deliver, maintain, and optimize our services. Information may include:

• Direct Inquiries & Project Requests: Name, business email address, company name, project details, budget range, and timeline submitted via our contact forms.
• Application & Plugin Data (ChatRadix & Custom Apps): Operational metadata, webhook payloads, integration tokens, and platform identifiers (e.g., Shopify store domain, WooCommerce endpoint, Meta Business Account IDs) required to synchronize catalogs and automate messaging workflows.
• Technical & Usage Telemetry: Anonymized log files, browser type, device information, IP address, and response latencies to safeguard infrastructure and troubleshoot performance.

The information collected is used solely for the following legitimate purposes:

Our flagship product ChatRadix integrates directly with the Meta Cloud API and WhatsApp Business Platform. We strictly comply with Meta Developer Policies:

• We do not sell, rent, or transfer customer conversational data or phone numbers to third-party data brokers or advertising networks.
• Data transmitted through WhatsApp webhooks is processed securely in transit via TLS 1.3 and validated using HMAC SHA-256 signatures.
• Access tokens and API credentials are kept encrypted at rest using industry-grade AES-256 encryption standards.

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. These include zero-trust access policies, encrypted databases, rate limiting, and regular security audits.

Data is retained only as long as necessary to provide the services or until you request its deletion.

Regardless of your location, you have the right to:

• Request access to personal information we hold about you.
• Request rectification or correction of inaccurate data.
• Request permanent deletion of your data and associated application tokens.
• Opt out of any marketing or non-essential email notifications.

To submit a data access or deletion request, please reach out to us directly at contact@flowradix.com.

We use essential cookies strictly to maintain session state, theme preferences (Dark / Light mode), and CSRF protection. We do not employ third-party tracking or behavioral advertising pixels.